Help

Support

Coins from a purchase did not arrive

Purchases are checked with Apple and usually arrive within seconds. If your connection dropped, close Chess Arena and open it again: the purchase is delivered then. Still missing after a few minutes? E-mail us with the date and the item you bought. The receipt Apple e-mailed you helps.

Restore a Puzzle Pass

Open Puzzles, then the Puzzle Pass window, and tap Restore purchases. Use the same Apple ID you bought it with.

Cancel a subscription

On your iPhone, open Settings, tap your name, then Subscriptions, choose Chess-Arena and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. The pass stays active until the end of the period you paid for.

Ask for a refund

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Move to a new phone

On your old phone, open Quests, then Account & Friends, and link Sign in with Apple or Google. Install Chess Arena on the new phone and link the same account there. Your coins, sets and level come back.

Report a player

During a game, tap your opponent's name plate and choose Report. You can also mute their chat or block them there. Blocked players can no longer play or talk with you.

Delete your account

1. Open Chess Arena.
2. Tap the gear in the top right corner to open Settings.
3. Tap Delete account and confirm.

This erases your coins, items and progress on your phone and on our server, and removes you from the rank list. Purchase records that tax law requires us to keep are kept. Deleting the account does not cancel a subscription: cancel it in your Apple ID settings as shown above. If you can no longer open the app, e-mail us from any address with your player name and we will delete the account for you.